Terms of Service
These Terms of Service ("Terms") constitute a binding agreement between you ("User", "you") and Memoro ("we", "us"), governing your use of the MEMORO service at meetmemoro.app (the "Service"). Please read these Terms carefully before using the Service.
Last updated: 30 May 2026
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service. You must be at least 13 years of age to use the Service.
2. Service Description
MEMORO is a personal AI with memory of the user's life, studies, and work — a place for courses, mail, meetings, photos, notes, and people, with an AI assistant and smart tools built in. Artificial intelligence powers many of the Service's features. Examples include: transcribing meetings and voice conversations, building summaries and action items, answering natural-language questions about the user's own content, AI-generated courses with audio lectures and study questions, and speech analysis for language-practice features. New AI-powered capabilities may be added over time. The Service also provides a @meetmemoro.app email address through which the user can send, forward in, and receive email. Each account is personal to a single user.
3. Account Registration and Security
To use the Service, you must sign in with an Apple or Google account. Your MEMORO account is linked to the email address we receive from your sign-in provider. Your account email cannot be changed from within MEMORO — if you want to use a different email address, you can delete your current account and create a new one with a different sign-in. MEMORO does not store passwords; your account security follows from your sign-in provider's. You must notify us immediately at support@meetmemoro.app if you suspect unauthorized access to your MEMORO account. You may not share your account with others, and you may not maintain multiple accounts to evade plan limits, credit caps, or enforcement actions. We may suspend or terminate accounts that we reasonably believe are compromised or in violation of these Terms. Inactive accounts are deleted automatically as described in Section 11.
4. Subscriptions, Billing, and Credits
The Service is free to use; AI-powered features (assistant chat, transcription, summarisation, image analysis, and others) consume AI credits. Each operation has a fixed credit cost based on the underlying compute expense. Every account receives a free monthly credit allocation. You can supplement this in two ways: on the web, subscribe to a monthly plan for a larger credit refill each billing cycle, or buy one-time credit top-ups — both processed through Stripe. On iOS, credit top-ups are sold as one-time consumable In-App Purchases via Apple's App Store; there are no iOS subscriptions. Apple processes App Store payments under Apple's own terms, and credits are deposited into your MEMORO account once Apple confirms the transaction. Prices are shown to you at checkout in your local currency, including applicable VAT. Web subscriptions renew automatically each billing period unless you cancel before the renewal date; you may cancel or change your web subscription at any time via Tools → Settings or the billing portal — changes take effect at the next billing cycle. AI credits roll over month to month and do not expire. When credits are exhausted, AI features are unavailable but your data, content, and non-AI features remain fully accessible. We reserve the right to change pricing or credit costs with 30 days' notice; if you do not agree to a change, you may cancel before it takes effect. As a consumer you have a 14-day right of withdrawal for new web subscriptions purchased at a distance under the EU Consumer Rights Directive (as implemented in your national law); because the Service is delivered immediately, any refund within that period is reduced by the value of any AI credits you have consumed. Refunds for one-time top-ups (web or App Store) are handled by the respective payment platform under its own refund policy.
5. Acceptable Use
You may use the Service for lawful purposes only. You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including privacy laws and recording consent requirements. In particular: (a) you must inform all meeting participants that recording and AI transcription is taking place and obtain their consent where required by law — recording consent requirements vary by jurisdiction (EU countries and US states have different rules), and it is your responsibility to verify and comply with the law that applies to you and your conversation partners; (b) you must not use the Service to record or process conversations without the knowledge of participants; (c) you must not upload or process content that is illegal, defamatory, or infringing; (d) you must not attempt to reverse engineer, decompile, or circumvent security measures of the Service; (e) you must not use the Service for automated scraping or bulk data collection; (f) you must not use the Service in a way that could disrupt the Service or interfere with other users. We may suspend or terminate your account if we reasonably believe you are violating these restrictions. You agree to indemnify and hold harmless Memoro from any third-party claims, damages, or costs (including reasonable legal fees) arising from (i) Your Content, (ii) your violation of applicable laws including recording consent requirements, or (iii) your violation of third-party rights. If you are a consumer, this indemnity applies only to the extent permitted by mandatory consumer protection law.
6. Your Content and Intellectual Property
You retain full ownership of all content you create, upload, or import into the Service ("Your Content"), including meeting transcripts and notes, documents, emails, contacts, photos, courses, and your chat messages with the AI assistant. We do not claim any ownership rights to Your Content. By using the Service, you grant Memoro a limited, non-exclusive license to process, store, and display Your Content solely to provide and improve the Service for you. This license terminates when you delete Your Content or your account. In addition to Your Content, MEMORO derives data from how you use the Service — observations such as preferences, pronunciation patterns, a language-learner competence profile, and structured information extracted from your content. This derived data is produced by the Service rather than by you, is kept as part of your account, is accessible through the data export tool, and is deleted when you delete your account. Raw voice audio is not retained — it is deleted once transcription and speech analysis complete. Transcripts of your voice conversations and language-practice sessions are retained as part of your session history for about 14 days before being automatically removed. We do not use Your Content to train AI models, and we send it to third-party AI providers under terms that don't permit them to use it for training. AI-generated outputs from Your Content (such as summaries and meeting notes) belong to you and may be used for any lawful purpose. We may use pseudonymised usage events and aggregated statistics (for example, which features are used and error rates) to improve the Service; see our Privacy Policy for how analytics is handled. If you believe content on the Service infringes your copyright or other rights, contact us at support@meetmemoro.app with details and we will investigate and act appropriately. All intellectual property in the Service itself — including software, design, branding, and documentation — belongs to Memoro.
7. AI Processing and Third-Party Services
The Service uses AI to process your content. By using the Service, you acknowledge and consent to: (a) audio being captured on your device and sent to transcription services (Google Gemini Live, Cloudflare Workers AI Whisper, or OpenAI Whisper) for conversion to text; (b) audio being analysed by MEMORO for speech characteristics — pacing, pauses, filler words, self-corrections, and pronunciation patterns — when you use language-practice features, to adapt practice sessions to your level; (c) raw audio being deleted once transcription and speech analysis complete (typically within seconds to minutes of the session ending), and not being used to identify you, build voice biometric profiles, train external AI models, or for any purpose beyond (a) and (b); (d) text and image content being sent to AI providers (Anthropic, OpenAI, Google) for extracting structured information from your content, summarisation, voice conversation, conversational assistance, image analysis, image generation, and web search; (e) content being stored on Cloudflare infrastructure and processed by Cloudflare Workers. All third-party processors are bound by data processing agreements. AI-generated outputs (summaries, extracted information, assistant responses, practice feedback) are provided for informational purposes only and may contain errors. You should not rely on AI outputs for legal, medical, financial, or other critical decisions without independent verification. For a full list of sub-processors, see the Sub-Processor List.
8. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR). We process personal data to deliver the Service (contract basis), to support optional features like analytics (with your consent), and for security, fraud prevention, and legal obligations where applicable. You have the right to access, rectify, erase, restrict, port, and object to processing of your personal data, and to withdraw consent at any time for processing that relies on it. You can exercise most of these rights from Tools → Your Data and Tools → Settings → Danger Zone, or by contacting support@meetmemoro.app. Some data is transferred to the United States under EU Standard Contractual Clauses; see our Privacy Policy for the full list of sub-processors and transfer details.
9. Service Availability
We strive to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime. We may modify, suspend, or discontinue features of the Service at any time. If we discontinue the Service entirely, we will provide at least 30 days' notice and ensure you can export your data. Memoro is not liable for failures or delays caused by events beyond our reasonable control (force majeure), provided we make reasonable efforts to mitigate the impact and resume normal operation.
10. Limitation of Liability
To the maximum extent permitted by applicable law: (a) the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or accuracy of AI-generated content; (b) Memoro is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities; (c) Memoro's total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you have paid to Memoro in the twelve (12) months preceding the claim, or 500 SEK, whichever is greater; (d) Memoro is not liable for actions or omissions of third-party service providers (AI providers, payment processors, integration partners). Nothing in these Terms limits liability for fraud, willful misconduct, death, or personal injury caused by negligence, or any liability that cannot be excluded under applicable law. If you are a consumer, nothing in these Terms limits or excludes your mandatory statutory rights — including the statutory guarantee that digital content and services conform to the contract — and the disclaimers and limitations above apply only to the extent permitted by applicable law.
11. Termination and Account Deletion
You may terminate your account at any time from Tools → Settings → Danger Zone → Delete account. Upon account deletion, all your personal data is permanently removed from all storage layers (database, files, search indexes, vector embeddings, cached sessions). This action is irreversible — we recommend exporting your data before deletion, from Tools → Your Data → Export. If you haven't logged in for roughly a year, we send you a warning email; if you do not log in within 30 days of the warning, your account and all associated data are permanently deleted. We may terminate or suspend your account if you materially breach these Terms, if required by law, or if we discontinue the Service. If we terminate your account without cause, we will provide reasonable notice and an opportunity to export your data. Upon termination of a paid web subscription, you retain access until the end of your current billing period.
12. Changes to These Terms
We may update these Terms from time to time. For material changes, we will notify you at least 30 days in advance via email or a prominent notice in the Service. Non-material changes (such as clarifications or formatting) may be made without advance notice. The updated Terms will indicate the "Last updated" date. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.
13. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be resolved by the general courts of Sweden. If you are a consumer resident in Sweden, you may also refer a dispute to Allmänna reklamationsnämnden (ARN, arn.se) as an alternative to court proceedings. Consumers in other EU/EEA countries may contact their national consumer disputes body. Nothing in this clause limits your rights under mandatory consumer protection legislation.
General
Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect. Assignment. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, or sale of assets; you may not assign your rights or obligations without our prior written consent. Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Memoro regarding the Service and supersede any prior agreements or understandings. No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
14. Contact
If you have questions about these Terms, contact us at support@meetmemoro.app. Our postal address is: Martin Forsberg, Palme Lydersgatan 20, 271 50 Ystad, Sweden.