Terms of Service
Last updated: 18 July 2026
1. Introduction And Acceptance
These Terms govern your access to and use of memoro me, including its website, apps, AI features, billing, credits, and related services (the "Service"). The Service is provided by Memoro. In these Terms, "Memoro", "we", "us", and "our" mean Memoro as provider of the Service, and "you" means the person using the Service.
By creating an account or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.
2. The Service
memoro me is a personal AI service. It helps you capture, organize, search, and work with information you add or connect to the Service. Some features use AI, and the Service may change as the product develops.
3. Eligibility, Account And Security
You must be at least 13 years old to use the Service. If the law where you live, or the app store or platform through which you access the Service, requires a higher age, you must meet that higher age. The Service is for individual consumers. Your account is personal to you and may not be shared or used as a business or organization account.
To use the Service, you must sign in using a method we make available. Your account is linked to the email address we receive from your sign-in provider. When you sign in through an external provider, Memoro does not store a password for your account, and your access depends on your continued access to that provider account.
You are responsible for keeping your sign-in credentials and devices secure. Contact us promptly at support@meetmemoro.app if you suspect unauthorized access. You may not create or use multiple accounts to evade plan limits, credit caps, or enforcement.
4. Acceptable Use
You may use the Service only lawfully and in a way that respects other people's rights. You are responsible for the content and communications you add, record, transcribe, process, or share through the Service, including having any rights, permissions, notices, and consents required for that use.
If you use recording, transcription, voice, or similar features, you are responsible for giving any required notice and obtaining any required consent before capturing or transcribing another person's spoken communication. You must not use the Service for covert recording, unlawful monitoring, or other unlawful processing.
You must not access another user's account or data, bypass security, disrupt or overload the Service, scrape or bulk-collect data from the Service, reverse engineer the Service except where the law allows it, or use the Service to facilitate unlawful activity.
5. Billing, Credits, Subscriptions And Refunds
Some features use AI credits. Credits may be free, included with a plan, or purchased. Features may use fixed or variable credit amounts, and some charges may be calculated after processing based on the work performed. The Service shows available cost information for purchases and use.
Web purchases are made from Memoro and processed by Stripe. App Store purchases are processed by Apple under Apple's own terms. Web subscriptions renew automatically unless canceled before renewal. Canceling a web subscription stops future renewals and monthly credit refills, but it does not remove credits already delivered to your account. Credits roll over and do not expire while your account exists. Credits are used when a feature or action requires credits. If you do not have enough credits for a credit-required action, that action may not be available until you have enough credits. Other parts of your account remain available.
Prices, monthly credit allocations, credit purchase options, and credit metering rules may change prospectively. We will not change completed purchase prices, credits already deposited to your balance, or charges already incurred for prior use. If a material change affects an active web subscription, we will provide reasonable advance notice where required by law or where practicable, and you may cancel before the change takes effect.
EU/EEA consumers may have a 14-day statutory right of withdrawal for distance purchases. For web purchases made available immediately, checkout asks for your consent to immediate delivery and your acknowledgement that refunds may be reduced or unavailable for supplied services or consumed credits where law permits. Web refund or withdrawal requests are handled by Memoro; Stripe processes the payment refund. App Store refunds are normally handled by Apple. Mandatory consumer rights are not limited.
6. Your Content And Memoro's Service License
You keep ownership of the content you add to or create through the Service ("Your Content"). Memoro does not claim ownership of Your Content.
You give Memoro a limited, non-exclusive, worldwide license to use Your Content only as needed to provide, maintain, secure, support, and improve the Service for you, as described in the Privacy Policy.
The Service may create summaries, search indexes, extracted information, and other derived information from Your Content and your use of the Service. We treat this as part of your account. It is included in export where technically feasible and deleted with your account as described in the Privacy Policy. We do not allow third-party AI providers to use Your Content or derived account information to train their models.
AI-generated outputs created from Your Content belong to you to the extent permitted by law, and you may use them for any lawful purpose. You are responsible for making sure Your Content and your use of outputs do not violate the law or other people's rights.
Memoro retains all rights in the Service itself, including the software, design, branding, documentation, and underlying technology.
7. AI Features And Outputs
Some features use AI systems and service providers to process Your Content, metadata, and account context when needed for the feature you use.
AI, infrastructure, and other service providers may process this data as described in the Privacy Policy and Sub-Processor List. Raw audio is not kept as part of your account. Temporary processing storage is described in the Privacy Policy. Memoro does not use audio to identify you or build voice biometric profiles in the current product.
AI outputs may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. Review important outputs before relying on them, especially for legal, medical, financial, safety, or other high-impact decisions.
8. Privacy And Data Protection
Memoro processes personal data as described in our Privacy Policy and in accordance with applicable data-protection law. The Privacy Policy explains what we collect, why we process it, the providers we use, international transfers, retention, export, deletion, choices, and your data-protection rights.
Memoro does not sell personal data or share it for third-party advertising or third-party marketing. Current direct sub-processors are listed in the Sub-Processor List. You can exercise privacy rights through available Service tools or by contacting support@meetmemoro.app.
9. Availability And Service Changes
We work to keep the Service available and reliable, but we do not guarantee that it will always be available, uninterrupted, or error-free. The Service may be unavailable because of maintenance, updates, security work, provider issues, or events outside our reasonable control.
We may change, add, remove, suspend, or discontinue features as the Service develops. Where a change materially affects an active subscription or your ability to use available credits, we will provide reasonable notice where practicable. If we discontinue the Service entirely, we will provide at least 30 days' notice where practicable and a reasonable opportunity to export your data.
10. Termination, Export And Deletion
You may export your data where export tools are available and delete your account at any time through the Service. Account deletion is irreversible.
If export or deletion tools are not available to you, contact support@meetmemoro.app.
When you delete your account, Memoro deletes user-linked account data from active systems as described in the Privacy Policy, subject to limited exceptions described there.
Credits already delivered to your account are removed when the account is deleted. Some billing, refund, tax, security, and dispute records may be retained where required or permitted by law.
We may suspend or terminate your access if we reasonably believe your account is compromised, if you materially breach these Terms, if required by law, if your use creates material legal, security, or operational risk, or if we discontinue the Service. Where practicable, we will provide notice and a reasonable opportunity to export your data before termination, unless doing so would create legal, security, or operational risk.
If your account is inactive for an extended period, we may warn you and later delete the account as described in the Privacy Policy.
11. Changes To These Terms
We may update these Terms as the Service changes or for legal, security, or operational reasons. Changes apply prospectively.
If an update materially affects your rights or obligations, we will give notice in a reasonable way before it takes effect where required by law or appropriate for the nature of the change. We may ask you to accept updated Terms in the Service. If acceptance is required and you do not accept, you cannot continue using the Service. If you cannot access self-service tools because you do not accept updated Terms, contact support@meetmemoro.app for export, deletion, or other rights requests.
Updates that do not materially affect your rights or obligations may be published by updating these Terms and the effective date. They apply prospectively from that effective date.
12. Liability And Consumer Rights
The Service is provided with reasonable care. It may still contain errors or interruptions.
To the extent permitted by law, Memoro is not responsible for losses that are not a foreseeable result of our breach of these Terms, for losses caused by your misuse of the Service, or for losses caused by relying on AI outputs without appropriate review.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded. Nothing in these Terms limits your mandatory consumer rights, including rights for digital content or digital services that do not conform to the contract.
13. Governing Law, Disputes, Contact And General Terms
These Terms are governed by Swedish law, except that you keep any mandatory consumer protections that apply in your country of residence.
If a dispute arises, contact us first at support@meetmemoro.app so we can try to resolve it. If we cannot resolve it, disputes may be brought before competent courts under applicable law. If you are a consumer resident in Sweden, you may also refer a dispute to Allmänna reklamationsnämnden (ARN, arn.se). Consumers in other EU/EEA countries may have access to national consumer dispute-resolution bodies.
If any part of these Terms is invalid or unenforceable, the rest remains in effect. Memoro may transfer the Service and these Terms if the Service is reorganized, transferred, or continued by another provider. You may not transfer your account to another person without our written approval.
These Terms are the agreement between you and Memoro for the Service. Not enforcing a term immediately does not waive our right to enforce it later.
For questions about these Terms, contact support@meetmemoro.app.
Memoro is the registered business name used by Martin Forsberg for the Service. Postal address: Memoro, Palme Lydersgatan 20, 271 50 Ystad, Sweden.